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Troubleshoot Multi User Issues In Point Of Sale

QuickBooks – This application has encountered a problem and needs to close

If you encounter an error that reads “This application has encountered a problem and needs to close” then it is a type of multi-user issue in QuickBooks Desktop Point of Sale. This may happen when your client workstation is attempting to connect to the server. You may also see this error when you open QuickBooks Desktop Point of Sale on the server.

Causes of the error

The different reasons for this error are given below:

  • The Point of Sale installation failed or is damaged.
  • Your system lacks the basic requirements for QuickBooks to function.
  • The Windows security system settings are set too high.
  • The client workstation cannot find the server.
Point of Sale failed installation
Solution to the error

One solution that you can follow is to empty the contents of the Entitlement Client folder and re-register your QuickBooks Desktop Point of Sale. The steps to follow are given below:

  1. Open Windows Explorer on your computer and go to the C drive. Navigate to the following: Program Data > Intuit > Entitlement Client > v8.
  2. Give the command to select and delete all the files in the folder.
  3. You will see a prompt to confirm this action click on ‘Ok’ and proceed.
  4. When all the files are deleted reopen the application. At this point, you will need to re-register QuickBooks Desktop Point of Sale.

1. QuickBooks POS Message 181002

As a QuickBooks user, you may have noticed that when trying to start QuickBooks Desktop Point of Sale on a client computer sometimes you encounter an error. The error message reads as follows: “POS Message 181002: The server workstation is not running or the company data is not accessible.”

There are two possible reasons for this error, either the server workstation is not running or the database service manager is not able to log in your file. Whatever the reason you can try the solution mentioned below to resolve the issue.

Solving QuickBooks POS Message 181002

To resolve this issue you will need to restart your database manager from your server workstation. Before troubleshooting, you should reboot your system and login as the Windows administrator. Once this is done just follow the given steps:

  1. On your QuickBooks Server workstation, go to Windows Start and search for ‘msc’.
  2. When you get the results just double-click the QBPOS Database Manager X. Sometimes there may be more than one file, in that case, choose the highest version.
  3. Navigate to theGeneral tab and click on Automatic.
  4. Restart the service status by clicking on Stop then Start.
  5. Look for the ‘Log On’ tab and click on it.
  6. Now you should be able to open QuickBooks Point of Sale from the server and from the client workstation.

If the server workstation is still not running and if you see that the issues are not resolved speak to an expert through QuickBooks customer support.

2. QuickBooks Error: Fixing the Connection

QuickBooks has done its best to design and develop its software so that users can have a hassle-free experience while managing their finances. However, occasionally users face certain multi-user issues in QuickBooks Desktop Point of Sale. One of the most common issues multi-users face is with their connection. Users will see a message that reads ‘Error: Fixing the connection” because of which they will not be able to use QuickBooks properly.

Causes of the problem:

There are actually several different reasons why this type of issue happens. They are as follows:

  • The multi-user mode is not turned on in the server.
  • A firewall or some other application could block the connection.
  • Your network or internet connection may not be working.
  • You may have a dynamic IP address.
Quickbooks POS cause of error
Solving Error: Fixing the connection

As mentioned earlier because there are different causes the solutions are also different. One solution that you could try is renaming the web services activity. Just follow the steps given below:

  1. Open the folder where WS Activity is saved and navigate to QuickBooks Point of Sale XX then click on ‘Ini’.
  2. You will need to rename the WS Activity file by right-clicking on it.
  3. You can rename as OLDWSActivity and save it.
  4. After you have done this close and restart Point of Sale on your computer.

If you have any problems while fixing the connection to not hesitate to call QuickBooks customer service which is available 24 hours a day.